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Accessing the Recording Studio
KBA-01005-K7B0Y4
Purpose & Scope
The purpose of this is to help users with instructions on how to access the recording studio
Procedure

 

Toronto Data Center  Hosted Clients - Please dial: 844-825-6275

Chicago Data Center Hosted Clients - Please dial: 844-361-5501

"Earthlink Standard" Chicago Data Center Hosted Clients- Please dial: 855-491-4801

"Earthlink Premium and Platinum Chicago Data Center Hosted Clients - Please dial: 844-361-5501

"Earthlink Standard" Dallas Data Center Hosted Clients - Please dial: 205-820-8121

"Earthlink Premium and Platinum Dallas Data Center Hosted Clients - Please dial - 205-820-8122

  1. Once you dial in you will be g reeted by the welcome message:

 Please enter the digits before the dash in your recording passcode. When you are finished press pound (#).

  1. Use your phone keypad to enter the digits of your IVR Passcode appearing before the dash. Once you have entered these digits and have pressed # you will be prompted by the following message:

 Please enter the 5 digits after the dash in your full passcode. Press pound (#) when you are done entering.

  1. Use your phone keypad to enter the last 5-digits of your IVR Passcode.

If your 9-digit number has been lost, it can be retrieved by contacting Account Manager at any time.

 If your IVR has no language selection, press 1. If your IVR has a language selection, press 2.

  1. If your IVR has only one language, press 1 and see Main Menu below, otherwise press 2.

Please be sure to refer to the prompt list supplied… …please select the correct language menu. General, press 1. English, press 2. French, press 3. Spanish, press 4.

  1. Select the appropriate folder (1-4). Your project manager will provide a complete list of 3-digit prompts required and the language/folder they need to be recorded in.

Note: When recording prompts in more than one language, it is advised to complete the recording of all prompts in one language before recording prompts in the next language.
Once you have completed recording your new IVR prompts or updating your existing IVR prompts, Save and Publish them to ensure they are saved into the system. If you fail to save and publish your recording, they will not be stored into the system and you will not be able to retrieve them at a later date.

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